Privacy Policy

Last updated: August 3, 2026

Lumeravo (“Lumeravo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Telephone number
• Company or organization name
• Information submitted through contact, booking, newsletter, or service-request forms
• Messages, attachments, and other information you send to us
• Billing and transaction information, when applicable

We may also automatically collect limited technical information when you use our website, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Cookie and analytics information

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests
• Provide, manage, and improve our services
• Communicate about projects, appointments, or customer support
• Send newsletters or marketing communications when you have consented
• Process payments and maintain transaction records
• Operate, secure, and improve our website
• Detect fraud, misuse, or security incidents
• Comply with legal, accounting, and regulatory requirements

We will not use your personal information for purposes that are materially different from those described in this policy without obtaining additional consent where required.

3. Consent

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes explained at the time of collection or in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember preferences
• Maintain website functionality
• Understand website traffic and usage
• Improve performance and user experience
• Measure the effectiveness of marketing activities

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Where required, we will request consent before using non-essential analytics or advertising cookies.

5. Payments

When payments are available through our website, payment information may be processed by a third-party payment provider such as Stripe.

Lumeravo does not normally store complete credit or debit card numbers on its own servers. Payment providers process information according to their own privacy policies and security standards.

6. Third-Party Service Providers

We may use trusted service providers to support our operations, including providers of:

• Website hosting
• Email delivery
• Cloud storage
• Customer communications
• Analytics
• Payment processing
• Security and fraud prevention
• Appointment or booking management

These providers may access personal information only as reasonably necessary to perform services on our behalf and are expected to protect the information appropriately.

Some providers may process or store information outside your province or outside Canada. In such cases, the information may be subject to the laws of the jurisdiction where it is processed.

7. Disclosure of Information

We do not sell or rent your personal information.

We may disclose information:

• To service providers working on our behalf
• With your consent
• To complete a transaction or requested service
• To investigate fraud, abuse, or security threats
• When required by law, court order, or lawful government request
• In connection with a merger, acquisition, financing, sale, or restructuring of our business

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, accounting, and regulatory obligations

When information is no longer required, we may securely delete, destroy, or anonymize it.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access restrictions, secure connections, system monitoring, backups, authentication controls, and software updates.

However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Privacy Breaches

If a privacy or security breach occurs, we will investigate the incident and take appropriate steps to limit potential harm.

Where required by applicable law, we will notify affected individuals and the appropriate privacy authority of a breach that creates a real risk of significant harm. Canadian organizations subject to PIPEDA must also maintain records of security safeguard breaches.  

11. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent
• Request deletion of information that is no longer required
• Ask how your information has been used or disclosed
• Make a complaint about our privacy practices

We may need to verify your identity before responding to a privacy request.

Certain information may need to be retained when required by law or for legitimate business purposes.

12. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

13. External Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy, security, or content practices of external websites. We encourage you to review the privacy policy of each website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Lumeravo
Email: info@lumeravo.com
Website: https://lumeravo.com